This airport has never lost a single baggage in 30 years

Kansai International Airport (KIX) in Japan proudly announced three decades of flawlessly handling luggage without a single piece lost. The KIX earned the esteemed Skytrax award for the World’s Best Airport for Baggage Delivery in 2024.

In a press release, the airport attributed this accomplishment to the collective dedication and meticulous efforts of all involved parties, including airlines and handling companies.

“We believe that the record of having no baggage lost since the opening of the airport is the result of the daily efforts and careful work of everyone involved, including airlines and handling companies,” stated the airport.

Consistent excellence over the years

Since its inauguration in 1994, Kansai Airport in Osaka has annually served a staggering 20 to 30 million passengers. Remarkably, this is the eighth time the airport has secured the prestigious Skytrax award, as reported by the New York Post.

Kansai International Airport

The evaluation criteria for this accolade encompass factors such as wait time before baggage pickup, efficiency of baggage delivery, and responsiveness to lost luggage. In the fiscal year of 2023 alone, KIX handled approximately 10 million baggage items.

Secret behind the success

The secret behind Kansai Airport’s exceptional track record lies in its meticulous “multilayered checking work.” The airport assigns two to three staff members to meticulously assess the types and quantities of bags for each flight, along with relevant passenger transit data.

Kansai International Airport

Tsuyoshi Habuta, overseeing baggage operations at airport operator CKTS, emphasized the importance of information sharing among staff to prevent errors stemming from assumptions.

With the anticipation of hosting the World Expo 2025, Kansai Airport foresees welcoming a staggering 37.3 million passengers in the 2025 fiscal year.

Moreover, the airport maintains a comprehensive guide for handling luggage tailored to each airline. This guide undergoes regular updates based on staff experiences and suggestions, with the goal of delivering passengers’ bags within 15 minutes of their flight’s arrival.

Humble achievers

Despite their remarkable efficiency, Kansai Airport’s staff humbly perceives their service as routine. Kenji Takanishi, a public relations officer for Kansai, expressed, “We don’t feel like we have been doing something special. We have been working as we normally do.”

“We only do our work daily, and we are recognized for it. And we are certainly happy to receive the award. I think our staff, especially those working on the ground, feel more pleased.”

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